SUBSCRIPTION POLICY
Cancellation Policy
Some items in our store may be offered as a subscription, a pre-order, or try before you buy. This cancellation policy outlines how you can change or cancel these types of purchases.
Subscriptions
When you purchase a subscription, you will receive repeat deliveries according to the duration and frequency of the subscription you select.
Your payment details will be stored securely, and you will be charged for each of these deliveries unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you do not wish to renew a subscription, you can cancel it at any time.
If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails contain links to your order, from which you can manage your subscription easily.
Please refer to our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying a product that is currently out of stock or will be available soon and is not yet in inventory. Depending on the product, we may choose not to charge you immediately or charge a partial deposit at the time of purchase. We will store your payment method, and once the product becomes available, we will fulfill the order and charge the total or remaining payment at a future date.
It is important to note that you can cancel a partially paid pre-order as long as it has not been fulfilled. If the order has already been fulfilled and the product has been shipped, you will not be able to cancel the order. However, in such cases, you can request a full or partial refund, subject to our returns and refunds policy.
Additionally, we recommend reviewing the specific terms of each pre-order on the product page, as some products may have special conditions due to high demand or limited availability.
Please refer to our returns policy for more details on returns and refunds.
Try Before You Buy
When you purchase a try-before-you-buy item, we authorize your payment method before fulfilling the order. This authorization is not an immediate charge but a verification that the funds are available.
Once you receive the item, you will have a specific period to decide if you want to keep it. During this trial period, you can use and evaluate the product as you normally would. If you decide the product is not suitable for you, you must return it within the specified trial period.
If you do not return the item within the trial period, we will proceed to charge your payment method for the full amount of the product. In case you decide to return the product, please follow the return instructions provided in the package or in your order confirmation.
Please refer to our returns policy for more details on returns and refunds, see here.
